Privacy policy

Last updated: 10 November 2026

Who we are

This website is operated by TownHouse Dubai ("we", "us"). Contact: info@townhousedubai.com.

What we collect

• What you send us through a form or WhatsApp: name, email, phone number, country, your property interest, budget, timeline and message.
• Context of your enquiry: the page you enquired from and the price shown on it, so we can answer the right question.
• Campaign data: where you came from (for example UTM tags or an ad click identifier), the page address and referrer.
• Technical data: IP address and browser type, used for security and to prevent spam.

How we use it

• To reply to your enquiry and send you the information you asked for.
• To send you a short series of buyer emails, if you ticked the email box. Every email has an unsubscribe link, and the emails stop when your enquiry is closed.
• To measure which pages and campaigns bring enquiries.
• To protect the website from abuse.

We do not sell your data. We share it only with service providers who help us run the website and our communication (hosting, email, analytics, advertising measurement), and with a developer, bank or authority only when needed for your purchase and with your agreement.

Cookies and measurement

We may use Google Analytics / Google Tag Manager and the Meta Pixel to measure visits and enquiries. When you send a form, we may share a hashed (encrypted) version of your email and phone with Meta to measure our advertising (Conversions API). Spam protection is provided by Cloudflare Turnstile — see the Cloudflare privacy policy and the Turnstile privacy addendum.

How long we keep it

Enquiries are kept as long as needed to help you and for our records, and deleted on request unless the law requires us to keep them.

Your rights

You can ask us for a copy of your data, to correct it, or to delete it, and you can unsubscribe from emails at any time. Write to info@townhousedubai.com.

Changes

We may update this policy; the date at the top shows the latest version.